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London Luggage currently only deliver to mainland UK and Northern Ireland. We
use Royal Mail and TNT delivery services.
Delivery to our customers via TNT or any other delivery service
is weekdays only, from 8am to 6pm.
England, Wales, Scotland (exc. Islands)
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All deliveries over £30 are free
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Items and packages weighing up to 1 kg are usually sent via Royal Mail first
class post (recorded delivery), and can take between 1 and 5 days to reach
their destination from leaving our premises.
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Items and packages weighing more than 1 kg are usually sent via Initial City
Link delivery service and take between 1 and 4 working days from leaving our
premises to reach their destination. In most cases you will receive your item
on the next working day.
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Delivery to UK customers via TNT is between Monday and Friday,
from 8am to 6pm<
Address for Delivery
Please make sure that when you enter a delivery address in Barclays secure
online order form there will be someone at that address to receive and sign for
the delivery, enabling us and our delivery service providers to get the item(s)
to you. There is the option in the order form to enter an alternative address
for delivery (e.g. place of work) if you or someone else will not be available
during the day to receive the package(s) on your behalf.
In the interests of security and for the protection of genuine customers as
well as ourselves we reserve the right to deliver goods ordered to the card
holder's billing address even if an alternative address for delivery has been
given.
Notes
1. The office is closed at weekends. All products ordered over this
period will be processed and sent out within two working days of the order
being placed.
2. Under normal circumstances and for packages sent by
parcel delivery service (e.g. Initila City Link) our delivery partner will
attempt to deliver the goods twice. If after the second attempt delivery cannot
be completed the package will be at the delivery partners local branch (usually
a calling card with branch details will be left for you by the delivery
driver), and the customer will need to contact the branch or visit personally
to collect the package. Should it be necessary for our delivery partner to
attempt delivery a third or more times an extra charge will apply, and we can
only authorise further delivery attempts once the customer has agreed to accept
the charge.
3. Should our delivery partner return packages to us as undelivered and
delivery is still required after this a charge will apply, and we will only be
able to re-deliver the package once the customer has agreed to the charge.
4. In exceptional circumstances customers sometimes request that the
package or packages be left for them unsigned for and in a specified location
(e.g. garden shed, porch, garage, etc.). Our delivery partners require our
authorisation before this can be done, and we can only agree to it on the
express understanding that neither we nor our delivery partners can accept any
responsibility or liability should the package or packages go missing.
5. Should a package sent via Royal Mail fail to be delivered please
report it to us by:
We will do all we can to help but please note that as advised by Royal Mail we
must allow a period of three weeks from the expected delivery date (and be
advised by Royal Mail that the package is irretrievably lost) before any action
such as sending a replacement item(s) or cancelling the order and processing a
refund can be made.
6. Should a package be returned to us undelivered due to the delivery
service not being able to deliver for reasons outside their control, or the
intended recipient informing the delivery service that the package should be
returned to sender, we reserve the right to deduct the cost of outgoing and
return delivery/postage costs from any refund.
7. In the interests of security and for the protection of genuine
customers as well as ourselves we reserve the right to deliver goods ordered to
the card holder's billing address even if an alternative address for delivery
has been given.
7. Change of Delivery Address after Dispatch of Goods:Should it be
necessary to change the address for delivery of packages dispatched via
Business Post after the package has left our premises (e.g. to re-direct
delivery to a work- place or any other address) an extra charge will be
incurred. Please contact us as quickly as you can by email to:
sales@LondonLuggage.co.uk, or by phone on +44 (0)20 8741 8948
if a change of delivery address after dispatch is required. We will advise you
of the charge and can only instruct the delivery service to amend the delivery
address once you have given your approval of the charge. The re-direct facility
is available only with our express package delivery service providers and not
with Royal Mail.
8.Change of Delivery Address after Dispatch of Goods:Should it be necessary
to change the address for delivery of packages dispatched via TNT after
the package has left our premises (e.g. to re-direct delivery to a work-place or any
other address) an extra charge will be incurred. Please contact us as quickly as you
can by email to: sales@LondonLuggage.co.uk,
or by phone on +44 (0)20 8741 8948 if a change of delivery address after dispatch
is required. We will advise you of the charge and can only instruct the delivery service
to amend the delivery address once you have given your approval of the charge. The re-direct
facility is available only with our express package delivery service providers and not
with Royal Mail.
Tracking
For orders sent via TNT delivery service, please contact us for the
item to be tracked, if you are not satisfied with our response we will provide
you with a reference no. to where you can track the package at
www.tnt.com. Should you need further information on how to
contact TNT for direct assistance, details can be found via their
website at www.tnt.com.
For further assistance with package delivery you can call us on +44 (0)20 8741 8948
(lines open up to 6pm weekdays) or email us at
sales@LondonLuggage.co.uk.
Once goods ordered have left our premises delivery becomes the responsibility
of the carrier/parcel delivery company or postal service used. LondonLuggage.co.uk
cannot be held responsible for late, delayed or non-delivery of goods ordered and
we will do all that we can to deal promptly and efficiently with any delivery problems
our customers report to us so that items ordered are delivered as quickly as possible.
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