Order Processing

We aim to show on our site only items we have in stock, and orders are subject to availability of goods at the time the order is received. If the item(s) you order are out of stock we will inform you by e-mail. We will do our best to inform you when we will have stock of the item(s) you would like and will suggest the best way of proceeding with your order.

Processing of an order normally commences within a few hours of it being placed. Orders placed over a weekend or public holiday period will be processed on the next available working day. Normally items ordered are delivered between 1 and 7 working days from the order being received.

Accepted Payment Methods

Payment is accepted via the following credit cards: Visa, MasterCard and via the following debit cards: Switch, Delta, and Solo. We cannot accept payment by cheque.

We reserve the right to decline any orders placed with us.

Confirmations & Receipts

When you place your online order with us you can print off the summary of your order that will be shown on your screen, and we advise you to do so. You will also be sent an e-mail summarising your order and informing you your order has been placed. When processing of your order takes place we will e-mail to you your sales receipt which you should print and keep as your receipt of purchase.

This email will also contain details of how your order will be delivered and when you can expect to receive it.

Cancellation of an Order

If after placing an order you wish to cancel it we can accept cancellation right up to the time the items are dispatched or within 28 days of receipt if the goods have already been dispatched. The cost of return postage or return delivery is the customer's responsibility. Simply click here to send an email to us at sales@LondonLuggage.co.uk to let us know you wish to cancel and please see our section on 'Returns Policy' for more information. Refunds will be made to the credit or debit card used to make the original purchase after the returned goods are received by us.

We reserve the right to amend, change, or delete products listed on our site, and the way product images and colours are shown.

Complaints

Should you feel you have any reason to make a complaint please send us an email by clicking here: sales@LondonLuggage.co.uk

You can also write to us at:
London Luggage Company
83 King Street
Hammersmith
London
W6 9HW

or telephone us on:
+44 (0)20 8741 8948.

Any complaints made will be acknowledged as soon as they are received, and certainly within 5 working days. We will advise you of the time it will take to resolve any complaints, and we will keep you informed via email or by phone throughout the process.