Chatelet Air 55 cm 4 double wheels cabin trolley case Terracotta
00167280135
Regular price £269.00COLOR: TERRA COTTA
MATERIALS :100% Virgin polycarbonate
DIMENSIONS : H 55 x L 35 x D 25cm
INTERNAL VOLUME : 39.41L
WEIGHT : 3.3kg
- Linen bag and shoe bag included free
- The original anti-theft zip
- 4 easy-running and quiet double wheels
- Unique identification code
- TSA combination lock
- 10-year worldwide guarantee
EXTERIOR
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HANDLES :
Ultra comfort leather effect finishing top handle,Ultra comfort leather effect finishing side handle
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LOCKS :
Combination lock with TSA
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OPENING SYSTEM :
Patented zipsecuritech upgraded opening: ZST 2
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TRACKING :
Unique identification code to track your luggage,Address holder
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TROLLEY SYSTEM :
Multi position Trolley system
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WHEELS :
4 Double wheels for better rotation and stability
INTERIOR
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ACCESSORIES :
Laundry bag,Shoe bag
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LINING :
Peach touch
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MAIN COMPARTMENT :
Adjusted lining more extra space and good visual organization
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POCKETS :
1 mesh pocket,1 zippered pockets
Estimated Delivery Times
| American Tourister | products may take up to 4 working days for delivery. Most items (DPD) Next day- Call 0207 7130677 to check delivery times. |
|---|---|
| Brics | products may take up to 7-10 working days for delivery, Most Items are (DPD) Next Day - call 0207 713 0677 to check delivery times. |
| Briggs & Riley | products may take up to 4 working days for delivery. Most items (DPD) Next day- Call 0207 7130677 to check delivery times. |
| Delsey |
1-2 Working days |
| Eastpak | 1-2 Working days |
| Horizn | 1-2 Working days |
| Jekyll & Hide | 4-5 Working days |
| Knomo |
products may take up to 4 - 5 working days for delivery. Some items (DPD) Next day- Call 0207 7130677 to check delivery times. |
| Rimowa |
1-2 Working days |
| Samsonite |
1-2 Working days |
| Secrid |
3-5 working days (royal mail) |
| Ted Baker |
1-2 working days |
| Travelpro |
products may take up to 4 working days for delivery. Some items (DPD) Next day- Call 0207 7130677 to check delivery times. |
| Tumi |
products may take up to 7-10 working days for delivery, Most Items are (DPD) Next Day- call 0207 713 0677 to check delivery times. |
| Victorinox |
products may take up to 7-10 working days for delivery, Most Items are (DPD) Next Day- call 0207 713 0677 to check delivery times. |
More Delivery Info
DPD will automatically try to leave your parcel with your neighbour if you're not in They can leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop or change the delivery date. You will need to let DPD know directly here or via the text/email they send you before delivery. We cannot add directions for the couriers or safe place locations when shipping items. This has to come from the customer.
It is the customers own risk to leave items in a safe place.
You will be given an hours time slot on the day of delivery. You can't change your time slot.
London Luggage deliver to Mainland UK and Northern Ireland as well as Channel Islands & Europe. We use Royal Mail and DPD delivery services.
Delivery to our Mainland UK customers via DPD or any other delivery service is weekdays only, from 9am to 5pm.
* All deliveries are free within England
* Items and packages weighing up to 1 kg are usually sent via Royal Mail 48hour post (recorded delivery), and can take between 1 and 5 days working to reach their destination from leaving our premises.
* Items and packages weighing more than 1 kg are usually sent via DPD delivery service and take between 1 and 4 working days from leaving our premises to reach their destination in the UK. In most cases you will receive your item on the next working day.
* Delivery to UK customers via DPD is between Monday and Friday, from 9am to 5pm.
If you require a price for delivery to Northern Ireland, Channel Islands & Europe please phone 0207 713 0677.
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Address for Delivery
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Please make sure that there will be someone at that address to receive and sign for the delivery, enabling us and our delivery service providers to get the item(s) to you. In the interests of security and for the protection of genuine customers as well as ourselves we reserve the right to deliver goods ordered to the card holder’s billing address even if an alternative address for delivery has been given.
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Notes
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1. The office is closed at weekends. All products ordered over this period will be processed and sent out within two working days of the order being placed.
2. Under normal circumstances and for packages sent by parcel delivery service (e.g. DPD) our delivery partner will attempt to deliver the goods twice. If after the second attempt delivery cannot be completed the package will be at the delivery partners local branch (usually a calling card with branch details will be left for you by the delivery driver), and the customer will need to contact the branch or visit personally to collect the package. Should it be necessary for our delivery partner to attempt delivery a third or more times an extra charge will apply, and we can only authorise further delivery attempts once the customer has agreed to accept the charge.
3. Should our delivery partner return packages to us as undelivered, and delivery is still required after a charge will apply, and we will only be able to re-deliver the package once the customer has agreed to the charge.
4. In exceptional circumstances customers sometimes request that the package or packages be left for them unsigned for and in a specified location (e.g. garden shed, porch, garage, etc.). Our delivery partners require our authorisation before this can be done, and we can only agree to it on the express understanding that neither we nor our delivery partners can accept any responsibility or liability should the package or packages go missing.
5. Should a package sent via Interlink Express fail to be delivered please report it to us by:
* Tel: +44 (0) 207 713 0677
* Email: info@londonluggage.co.uk
We will do all we can to help but please note that as advised by Interlink Express we must allow a period of three weeks from the expected delivery date (and be advised by DPD that the package is irretrievably lost) before any action such as sending a replacement item(s) or cancelling the order and processing a refund can be made.
6. Should a package be returned to us undelivered due to the delivery service not being able to deliver for reasons outside their control, or the intended recipient informing the delivery service that the package should be returned to sender, we reserve the right to deduct the cost of outgoing and return delivery/postage costs from any refund.
7. In the interests of security and for the protection of genuine customers as well as ourselves we reserve the right to deliver goods ordered to the card holder’s billing address even if an alternative address for delivery has been given.
8. Change of Delivery Address after Dispatch of Goods: Should it be necessary to change the address for delivery of packages dispatched via Business Post after the package has left our premises (e.g. to re-direct delivery to a work- place or any other address) an extra charge will be incurred. Please contact us as quickly as you can by email to: info@LondonLuggage.co.uk, or by phone on +44 (0)20 77130677 if a change of delivery address after dispatch is required. We will advise you of the charge and can only instruct the delivery service to amend the delivery address once you have given your approval of the charge. The re-direct facility is available only with our express package delivery service providers and not with Royal Mail.
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Tracking
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For orders sent via DPD delivery service, please contact us for the item to be tracked, if you are not satisfied with our response we will provide you with a reference no. to where you can track the package at https://www.dpd.co.uk/content/how-can-we-help/index.jsp. Should you need further information on how to contact DPD for direct assistance, details can be found via their website at https://www.dpd.co.uk/content/how-can-we-help/index.jsp.
For further assistance with package delivery you can call us on +44 (0) 207 713 0677 (lines open up to 6pm weekdays) or email us at info@londonluggage.co.uk.
Once goods ordered have left our premises delivery becomes the responsibility of the carrier/parcel delivery company or postal service used. LondonLuggage.co.uk cannot be held responsible for late, delayed or non-delivery of goods ordered and we will do all that we can to deal promptly and efficiently with any delivery problems our customers report to us so that items ordered are delivered as quickly as possible.
RETURNS POLICY
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Goods must be returned within 14 days for refund, 28 days for exchange (from receipt of goods) in their original condition and unused after this we reserve the right to accept a refund or exchange. The goods are your responsibility until we receive them here so please use recorded post or drop them back into one of our London stores. We will issue a full refund to the credit or debit card/PayPal account within 7 days after we receive the goods back. Please allow up to 5 working days for the refund to appear in your account.
If the return exceeds the 14 days from purchase date, and you do not wish to exchange you will be issued an e-gift card with a 2 year expiry date.
If the item(s) have already been dispatched you will be liable to pay the postage to send it back to us.
Returns can be made by the following methods
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To Store
Please take your returns together with your online returns form to either of our stores. Please see addresses below.
London Luggage Co
290 Pentonville Road
London
N1 9NR
By Courier
Please call our customer care line on +44 207 713 0677 or email info@londonluggage.co.uk to arrange a DPD collection. This comes with a £15 Fee that we normally deduct from your refund.
DPD collections – you will need to be present between 9-5pm to hand over the goods to the driver (you do not get an allotted time).
Your own method of delivery to store
You can return your parcel using your own method of return. Return to be paid by the customer. The goods are your responsibility until we receive them here so please use recorded postage and package them carefully.
Damaged/Faulty Items
If the items purchased arrive damaged or if an item needs to be returned due to a fault of any kind CONTACT US IMMEDIATELY by email or telephone so that we can arrange a DPD collection with no fee. Please note: this refers to returns of damaged and faulty goods only.
PLEASE NOTE: When returning items from Europe, NI & Channel Islands, you may be liable to pay Customs & Excise Duty as well as Import VAT. London Luggage will not pay any of these costs to return unwanted luggage, these are the customers liability.
Are you a non-EU resident enjoying holiday shopping in the UK?
You can claim back the tax on your purchases!
ONLY AVAILABLE FOR IN-STORE COLLECTION, OR IN-STORE PURCHASES
Here’s how:
ONLINE ORDER(S):
- Call us on 02077130677 or email us info@londonluggage.co.uk to arrange an in-store collection of your online order.
- When you collect your order, you’ll be given a Planet Tax Free claim form to be filled in by you and signed by one of our staff members at London Luggage.
- Your completed form will be stamped by Customs when you leave the country of purchase (or the European Union). You will also have to produce the items you purchased, the accompanying receipts, your flight ticket and your passport.
- Retain your Customs-validated form to claim your refund from Premier Tax Free.
INSTORE PURCHASE(S):
- Let one of our members of team know that you’re a guest in the EU and given that you have a valid photo ID to validate you are a non-EU resident, they will provide you with the necessary receipts and a Planet Tax Free claim form. Complete the form in-store for validation by a member of our team.
- See points 3 and 4 above for the other steps you’ll need to take.
For more information on Tax Free shopping, please visit
