Help & FAQ's

Shipping policy

The UK Only.

Orders are processed very soon after they have been placed. We will try our best to help, but if the item has been personalised or dispatched we will not be able to cancel the order.

We start processing orders ASAP so contact us and we will try our best for you.

Our delivery varies on the item. We use two couriers DPD & Royal Mail. Your delivery ETA and courier is provided when you check out. Please refer to your order confirmation for your delivery ETA & courier.

We offer Free UK Delivery on all orders.

As soon as your order is dispatched from our warehouse, you’ll receive a shipment notification email, including a tracking number. You should receive your order shortly after this.

Returns and exchanges

Take To Store
Please take your returns to our Flagship Kings Cross Store along with your order confirmation.

By Courier
Please call our customer care line on +0207 267 8835 or email info@londonluggage.co.uk to arrange a DPD collection. This comes with a £15 Fee that we deduct from your refund.

DPD collections – you will need to be present between 9-5pm to hand over the goods to the driver (you do not get an allotted time).

Your own method of return

You can return your parcel using your own method of return. Return to be paid by the customer. The goods are your responsibility until we receive them here so please use recorded postage and package them carefully.

Please email us to confirm our returns address, as our store store is closed, we are currently using an alternative address. 

Goods must be returned within 28 days for refund or exchange (from receipt of goods) in their original condition and unused after this we reserve the right to accept a refund or exchange.

As soon as we’ve received your returns your refund will be processed in the original form of payment within 3 business days. You’ll be notified via e-mail to the address listed on your account when this transaction has taken place.

No, Personalised items cannot be returned or exchanged.