Returns and Refunds

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RETURNS POLICY
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Goods must be returned within 14 days for refund, 28 days for exchange (from receipt of goods) in their original condition and unused after this we reserve the right to accept a refund or exchange. The goods are your responsibility until we receive them here so please use recorded post or drop them back into one of our London stores. We will issue a full refund to the credit or debit card/PayPal account within 7 days after we receive the goods back. Please allow up to 5 working days for the refund to appear in your account.

If the return exceeds the 14 days from purchase date, and you do not wish to exchange you will be issued an e-gift card with a 2 year expiry date.

If the item(s) have already been dispatched you will be liable to pay the postage to send it back to us.

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Returns can be made by the following methods
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To Store
Please take your returns together with your online returns form to either of our stores. Please see addresses below.

London Luggage Co

290 Pentonville Road

London

N1 9NR 

 

By Courier
Please call our customer care line on +44 207 713 0677 or email info@londonluggage.co.uk to arrange a DPD collection. This comes with a £15 Fee that we normally deduct from your refund.

DPD collections – you will need to be present between 9-5pm to hand over the goods to the driver (you do not get an allotted time).

Your own method of delivery to store

 You can return your parcel using your own method of return. Return to be paid by the customer. The goods are your responsibility until we receive them here so please use recorded postage and package them carefully.

Damaged/Faulty Items

If the items purchased arrive damaged or if an item needs to be returned due to a fault of any kind CONTACT US IMMEDIATELY by email or telephone so that we can arrange a DPD collection with no fee. Please note: this refers to returns of damaged and faulty goods only.

 

PLEASE NOTE: When returning items from Europe, NI & Channel Islands, you may be liable to pay Customs & Excise Duty as well as Import VAT. London Luggage will not pay any of these costs to return unwanted luggage, these are the customers liability.