If the items you have ordered are unsuitable after you have made your order you can cancel or request a change right up to the point the goods are dispatched. If the item(s) have already been dispatched you will be liable to pay the postage to send it back to us. We will refund all goods returned to us within 14 days of receipt. Goods returned must be:
* a) unused
* b) sent back with your invoice (we recommend you keep a copy of your invoice)
After the goods are received by us we will refund the purchaser’s credit card or debit card (within 28 days). Please ensure the goods are correctly and effectively wrapped in appropriate packaging for returning to us (e.g. bubble wrap, etc)
If the items purchased arrive damaged or if an item needs to be returned due to a fault of any kind CONTACT US IMMEDIATELY by email or telephone so that we can advise on the best way for the goods to be returned. For larger items (e.g. luggage) we may be able to arrange for collection via our chosen carrier service. Should it not be possible for us to arrange collection we will inform you, and the goods should be returned to us via Royal Mail Special Delivery only. We will then refund the cost of the return postage to the credit or debit card number used to make the original purchase. Please note: this refers to returns of damaged and faulty goods only.
PLEASE NOTE: When returning items from Europe, NI & Channel Islands, you may be liable to pay Customs & Excise Duty as well as Import VAT. London Luggage will not pay any of these costs to return unwanted luggage, these are the customers liability.
You are allowed to cancel an order right up to the point the goods are dispatched, or within 14 days of receipt if the goods have already been dispatched. Simply send an email to us at firstname.lastname@example.org to let us know you wish to cancel or call us on +44 (0) 207 713 0677. You will be given email confirmation of your order cancellation within 5 working days. The cost of return postage or return delivery is the customer’s responsibility. All refunds will be made to the credit or debit card used to make the original purchase.
Whatever the reason for making a return to us we can advise you of the best method if you contact us by e-mail at info@LondonLuggage.co.uk or by telephone on +44 (0) 207 713 0677.